Reference

Know Where You Stand with mahyong900

Our legal terms set out how your account works, what data we hold, and how we handle disputes — written plainly so you're not left guessing. Availability depends on local law and is accessible only in eligible regions.

Account TermsPrivacy PolicyCookie ConditionsEligible Regions OnlyIndonesia Access Rules

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LEGAL CONTACT PATHS

Reach Us on Policy Questions

Have a question about your rights, account terms, or data held on your profile? We have three direct contact paths — pick the one that fits your situation. Players in Tangerang and across Indonesia reach our team the same way, through the channels below.

Live Chat Open the chat widget from any page in your account. For legal or policy questions, select the 'Account & Legal' topic so the right team sees your message first.

Email Support Send policy queries, data requests, or account-closure instructions to our support address. We aim to reply within one business day for legal matters.

Account Help Centre Our Help Centre carries the latest version of our terms, cookie policy, and privacy conditions. Check there first — most policy questions are answered without waiting for a reply.

Understand Our Legal Position

mahyong900 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

mahyong900 operates subject to the laws of the jurisdictions it is licensed in. Access from Indonesia is permitted only where local law allows it — we do not override national regulations, and you are responsible for checking your eligibility before opening an account. Our terms govern

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every action taken through your account: deposits via DANA, OVO, or GoPay; withdrawal requests; bonus conditions; and any dispute resolution process. When you load funds through your OVO or GoPay wallet, the transaction is recorded against your account at the moment our system confirms it —
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not at the moment your e-wallet deducts the balance. Discrepancies between your wallet history and your account credit should be reported to our support team within 48 hours. We update our legal terms periodically. When we do, we post the revised version here and, where the
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change materially affects your account, we send a notice to your registered contact. Continuing to use the account after that notice counts as acceptance. If you disagree with any change, close your account before the effective date by contacting us through the channels listed on this
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page.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE HANDLE THIS

Our Approach to Account and Data Security

We apply specific controls to account data, session cookies, and payment records. Here is what each area covers and who to contact when you need to act on it.

Data We Hold

We store your registration details, deposit records from DANA, OVO, and GoPay, and session logs. You can request a copy of this data via email at any time.

Cookie Conditions

We use session cookies to keep you logged in and analytics cookies to improve page performance. You can adjust cookie preferences in your browser settings without losing your account access.

Account Security

Your account is protected by OTP verification on login and PIN confirmation on withdrawals. If you suspect unauthorised access, contact live chat immediately to freeze the account.

Data Retention and Deletion

Account data is retained for the period required under applicable law after closure. To request deletion of non-mandatory records, submit a written request through our email support channel.

Common Legal Questions We Get

These are the questions we see most often from people reading our legal terms. If yours is not here, contact us through live chat or email.

Access depends on local law and eligible regions. Check your legal eligibility before opening an account — we do not override national regulations on your behalf.

We hold your registration details, deposit records via DANA, OVO, or GoPay, and session logs. Email us to request a full copy of your personal data at any time.

Contact our support team via live chat or email before the effective date of the change. We process closure requests and confirm the outcome to your registered contact.

Non-mandatory records can be deleted on written request. Some data is retained for the period required under applicable law and cannot be removed ahead of that period.

Report any discrepancy within 48 hours through live chat. Our team checks the transaction ID against our payment gateway records and corrects confirmed mismatches directly on your account.

We post updated terms here and send a notice to your registered contact when a change materially affects your account. Continuing to use the account counts as acceptance of the revised terms.

Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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Know Where You Stand with mahyong900

Reach Us on Policy Questions

Our Approach to Account and Data Security

Data We Hold

Cookie Conditions

Account Security

Data Retention and Deletion

Common Legal Questions We Get

01 Is mahyong900 available for players in Indonesia?

02 What data does mahyong900 store about my account?

03 How do I close my account if I disagree with a policy change?

04 Can I get my data deleted after closing my account?

05 What happens if my DANA or OVO deposit shows in my wallet but not in my account?

06 How will I know when the legal terms change?

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