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How mahyong900 Handles Your Personal Data

This page tells you exactly what data we collect when you use mahyong900, how we store it, and what rights you have over it.

Data collected at registrationWallet info: DANA, OVO, GoPayCookie and session handlingYour right to access or delete dataHow to contact us about your privacy
mahyong900 How mahyong900 Handles Your Personal Data
REACH OUR TEAM

Contact Us About Your Privacy

If you have questions about how your data is handled, want to request a correction, or need to raise a concern about account privacy, our support team is the right place to start. You can reach us through live chat on the platform, or send a direct message via our official contact email. For wallet-related queries — such as whether your DANA, OVO, or GoPay details are stored after a transaction — our team can walk you through exactly what we retain and why.

Team online

Live Chat

Open live chat directly from your account dashboard. Our team handles data and privacy questions alongside general account support.

Email Support

Send your privacy request to our support email. Include your registered account details so we can locate your data quickly.

Account Help Centre

Access the Help Centre from inside your account. It covers common data questions, including how to request deletion or a data copy.

HOW WE PROTECT YOU

Data Security, Cookies and Account Retention

Our approach to data security is practical and layered. Passwords are hashed and never stored in plain text. Payment details like your linked DANA or GoPay account are not stored on our servers after a transaction completes — they pass through verified payment gateways. We keep account data for as long as your account is active and for a period after closure as required by our operating obligations. Cookies help us keep you logged in across sessions and remember your preferred device — players in Bekasi switching between mobile and desktop stay signed in without re-entering credentials every time.

Data Encryption

All data in transit between your device and our servers is encrypted. This covers login credentials, wallet details and account activity during every session.

Cookie Handling

We use session and functional cookies only. You can manage cookie preferences in your browser settings; disabling them may affect login continuity across devices.

Account Retention

We hold your account data while your account is open and for a set period after closure. You can request full deletion via our support team once your account is closed.

Third-Party Access

Only payment processors handling DANA, OVO or GoPay transactions receive any of your data — and only the minimum required to complete that specific transaction.

What You Asked About This Privacy Policy

These are the questions we hear most often about data, account privacy and your rights on mahyong900. If something here doesn't answer your question, live chat or email support will.

We collect your name, email, phone number and the payment method you link — DANA, OVO or GoPay. Device and session data is also logged automatically when you access the platform.

Payment details pass through our payment gateway partners and are not retained on our servers after a transaction completes. Only transaction records — amount, date, method — stay in your account history.

Contact our support team via live chat or email with your registered account details. We will locate your data and provide a copy within a reasonable timeframe, subject to identity verification.

Yes. Once your account is closed, you can request data deletion through our support team. Some records may be retained for a period as required by our operational obligations before full removal.

We do not sell or share your data with any third party for marketing purposes. The only external parties who access any data are payment processors handling your DANA, OVO or GoPay transactions.

We use session and functional cookies to keep you logged in and maintain device continuity. You can disable cookies in your browser settings, though this may affect how seamlessly you move between mobile and desktop access.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.